Privacy Policy

1. Introduction

Welcome to layang.wingstop.biz.id. Your privacy is paramount to us. This Privacy Policy outlines how layang.wingstop.biz.id (referred to as “we,” “us,” or “our”) collects, uses, processes, and protects your personal information when you visit and interact with our website, https://layang.wingstop.biz.id/, and engage with our offerings related to home exterior solutions.

Our commitment is to transparency and safeguarding the data you share with us. This policy details the types of information we gather, why we gather it, how we use it, with whom we share it, and the choices you have regarding your personal data. By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your information and how we will treat it. We regularly review and, if appropriate, update this Privacy Policy from time to time, and any updates will be posted on this page with an updated “Last Updated” date.

2. Who We Are

layang.wingstop.biz.id operates as an online platform dedicated to providing information, services, and solutions pertaining to home exteriors. Our focus includes a wide range of exterior home improvements such as roofing, siding, windows, doors, gutters, decking, landscaping elements, painting, and other related services designed to enhance the curb appeal, functionality, and value of your home.

We are committed to operating our business with integrity and respect for your privacy. Our website serves as a resource for homeowners seeking to improve their property’s exterior, offering guides, product information, service descriptions, and opportunities to connect with professionals or request quotes for potential projects.

3. Information We Collect

To effectively provide our home exterior services and optimize your experience on our website, we collect various types of information, including personal information, usage data, and information from third parties. We strive to only collect information that is relevant and necessary for the purposes outlined in this policy.

3.1. Personal Information You Provide Directly to Us:
This category includes information that you voluntarily provide to us when you interact with our website, such as when you fill out forms, request information, subscribe to newsletters, or otherwise communicate with us. The specific types of personal information we may collect include:

  • Contact Information: Name, email address, postal address (including street, city, state, zip code), and telephone number. This is typically collected when you request a quote, schedule a consultation, or inquire about our services (e.g., “I’m looking for a roofing quote,” or “Can you provide options for new siding?”).
  • Project Details: Information related to your home exterior project needs and preferences. This may include descriptions of your home, the type of service you’re interested in (e.g., roofing repair, siding replacement, deck installation, window upgrades), estimated project budget, desired timelines, material preferences (e.g., “metal roofing,” “vinyl siding,” “composite decking”), and any specific requirements or instructions for the project. You might describe your current exterior issues or your vision for the refurbishment.
  • Property Information: Details about your property relevant to your exterior project, such as property type (residential/commercial), year built, number of stories, specific exterior features, or even photographs/videos you may upload to illustrate your project needs.
  • Account Information: If we offer user accounts in the future, this would include usernames, passwords, and other credentials used to access our services securely.
  • Communications: Any information you provide when you communicate with us via email, contact forms, phone calls, or live chat, including inquiries, feedback, testimonials, or support requests.
  • Survey and Feedback Data: Voluntarily provided responses to surveys, questionnaires, or feedback forms related to our website, services, or market research about home exterior trends and needs.
  • Marketing Preferences: Your choices regarding receiving marketing communications from us.

3.2. Information Collected Automatically (Usage Data):
When you visit our website, certain information is automatically collected through various technologies, including cookies, web beacons, and server logs. This data helps us understand how you interact with our site and improve your experience. Automatically collected information may include:

  • Device Information: Your computer’s IP address, device type, operating system, browser type (e.g., Chrome, Firefox, Safari), browser language, and unique device identifiers.
  • Log Data: Information about how you access and use our website, including the date and time of your visit, pages viewed, time spent on pages, the referring URL (the website you came from), clickstream data, search queries, and specific external home product or service pages you interact with. For instance, we may track if you spend more time on “roofing options” compared to “siding materials.”
  • Location Information: General location data (e.g., country, state, city) derived from your IP address. We do not collect precise GPS location without your explicit consent.
  • Interaction Data: Details of your interactions with our website’s features, such as which forms you submit, which buttons you click, and which content you download (e.g., a guide on “Choosing the Right Siding”).

3.3. Information from Other Sources:
Occasionally, we may receive information about you from third-party sources. This might happen if:

  • Lead Generation Partners: We partner with services that provide qualified leads for home improvement projects. We would receive your contact and project details from such partners, always with the understanding that you have consented to such sharing.
  • Publicly Available Information: We may collect information from public databases or social media platforms if you interact with us on those platforms, consistent with their respective privacy policies.
  • Marketing and Analytics Partners: We may receive aggregated or anonymized statistics from marketing and analytics providers to help us understand our audience and marketing campaign performance.

We only collect this information when we believe it is necessary to provide our services, and only from sources that assure us they have the right to collect and share your information or where the information is publicly available.

4. How We Use Your Information

The personal information we collect from you is primarily used to provide and improve our home exterior services, enhance your user experience, and communicate with you effectively. Here are the specific purposes for which we use your information:

4.1. To Provide and Manage Our Services:

  • Service Delivery: To process your requests for information, services, or quotes related to home exterior projects. This includes connecting you with appropriate professionals or providing direct estimates. For example, if you request a quote for “new gutters,” we use your location and contact details to facilitate that.
  • Account Management: If an account system is implemented, to manage your account, authenticate your identity, and provide customer support related to your account.
  • Communication: To send you service-related communications, such as confirmations for appointments, updates on your project inquiry, or responses to your questions.

4.2. To Improve and Personalize Your Experience:

  • Website Optimization: To analyze website usage trends, troubleshoot technical issues, monitor website performance, and make improvements to our site’s functionality and design. This helps us ensure faster loading times and more intuitive navigation.
  • Content Customization: To personalize your experience by presenting content, products, or services that are most relevant to your stated home exterior interests and preferences (e.g., showing you articles specifically about roof maintenance if you’ve frequently viewed roofing content).
  • Research and Development: To understand user needs and market trends in the home exterior industry, helping us develop new services or features.

4.3. For Marketing and Promotional Purposes (with your consent where required):

  • Marketing Communications: To send you newsletters, promotional emails, special offers, and information about new home exterior products or services that may be of interest to you. This might include promotions on siding installation, new window technologies, or seasonal offers for exterior painting.
  • Targeted Advertising: To display relevant advertisements to you on our website or on third-party platforms based on your interests and online activities.
  • Surveys and Feedback: To solicit your participation in surveys to gather feedback on our services and broader home exterior market needs.

4.4. For Security and Legal Compliance:

  • Security: To detect, prevent, and respond to fraud, abuse, security risks, and technical issues that could harm our website, operations, or users. This includes protecting against unauthorized access or use of our systems.
  • Legal Obligations: To comply with applicable laws, regulations, legal processes, and governmental requests, such as responding to subpoenas or court orders.
  • Enforcement: To enforce our terms of service, policies, and protect our rights, privacy, safety, or property, and that of our users or the public.

4.5. For Business Operations:

  • Internal Analytics: To perform internal auditing, data analysis, and research to improve our business operations.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We will not use your personal information for purposes incompatible with those outlined in this Privacy Policy unless we have provided you with notice and, where required, obtained your consent.

5. Legal Basis for Processing Your Information

For individuals in the European Economic Area (EEA), the UK, and other regions with similar data protection laws, we process your personal information based on specific legal grounds. Our legal bases for collecting and using the personal information described in this Privacy Policy depend on the personal information concerned and the specific context in which we collect it:

  • Consent: We may process your personal information where we have obtained your explicit consent to do so for a specific purpose, such as sending you marketing communications. You have the right to withdraw your consent at any time.
  • Performance of a Contract: We process your information when it is necessary for the performance of a contract or to take steps at your request prior to entering into a contract (e.g., providing a service quote for a home exterior project you requested, or fulfilling a service agreement).
  • Legitimate Interests: We may process your information when it is necessary for our legitimate interests (or those of a third party), provided that your fundamental rights and freedoms do not outweigh those interests. Our legitimate interests include:
    • Operating and improving our website and services (e.g., analyzing website usage for optimization).
    • Communicating with you about our services, new features, and relevant offers (where consent is not required).
    • Ensuring the security of our website and systems.
    • Preventing fraud and abuse.
    • Conducting market research and business development.
    • Personalizing website content and user experience.
    • Evaluating the effectiveness of our marketing campaigns.
    • Examples specific to home exteriors might include using aggregated data to understand which exterior services are most popular in certain regions to better tailor our offerings.
  • Legal Obligation: We may process your information where it is necessary to comply with a legal or regulatory obligation to which we are subject (e.g., tax laws, data protection regulations).
  • Vital Interests: In rare circumstances, we may process your information to protect your vital interests or those of another natural person (e.g., in medical emergencies).

6. Cookies and Other Tracking Technologies

Like many websites, we use “cookies” and similar tracking technologies to enhance your experience, analyze website usage, and support our marketing efforts.

6.1. What are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information. Cookies can be “persistent” or “session” cookies:

  • Session Cookies: These are temporary and are erased when you close your browser. They enable the website to recognize your actions during a browsing session.
  • Persistent Cookies: These remain on your device for a set period or until you delete them, even after you close your browser. They allow the website to remember your preferences or actions over multiple visits.

6.2. How We Use Cookies:
We use cookies for various purposes:

  • Strictly Necessary Cookies: These cookies are essential for the website to function properly and enable you to navigate the site and use its features, such as accessing secure areas or submitting forms (e.g., a quote request form for roof replacement). Without these cookies, certain services cannot be provided.
  • Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often, how much time is spent on specific pages (e.g., “decking material comparison” page), and if users receive error messages. This data is typically aggregated and anonymous and is used to improve how our website functions and to understand what content our users find most valuable. We use tools like Google Analytics for this purpose.
  • Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or geographical region) and provide enhanced, more personalized features. For instance, if you previously searched for “windows in [your city],” it might remember that preference. They can also be used to remember changes you have made to text size, fonts, and other customizable parts of web pages.
  • Targeting and Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with our permission and remember that you have visited a website. This information is shared with other organizations such as advertisers, and may link to site functionality provided by other organizations. For example, if you viewed multiple pages about “siding materials,” you might see ads for siding products on other websites.

6.3. Third-Party Cookies:
In addition to our own cookies, we may use various third-party cookies to report usage statistics of the service, deliver advertisements on and through the service, and so on. These third-party cookies are set by partners such as Google (for Analytics and advertising), social media platforms, and other advertising networks. We do not control the practices of these third parties.

6.4. Your Cookie Choices:
You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by:

  • Browser Settings: Most web browsers allow you to control cookies through their settings. You can usually find these settings in the “options” or “preferences” menu of your browser. Disabling cookies may prevent you from using certain features and functionalities of our website.
  • Opt-out Tools: Many advertising networks offer you a way to opt out of targeted advertising. You can find more information and tools at:

Please note that if you choose to reject cookies, you may still use our website, though your access to some functionality and areas of our website may be restricted.

7. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third parties for specific purposes, under strict confidentiality agreements, or when legally required. The third parties with whom we may share your personal information include:

7.1. Service Providers:
We engage third-party companies and individuals to facilitate our services, provide services on our behalf, perform website-related services, or assist us in analyzing how our website is used. These service providers may have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include:

  • Website Hosting and Infrastructure Providers: To keep our website running.
  • Analytics Providers: Such as Google Analytics, to monitor and analyze the use of our website.
  • CRM (Customer Relationship Management) Platforms: To manage customer interactions and sales processes, especially for tracking home exterior project leads.
  • Email Marketing Services: To send out newsletters and promotional emails (e.g., Mailchimp, Constant Contact).
  • Payment Processors: If we offer direct payment for services or products, these entities securely handle your payment information.
  • IT System Administration and Security Services: To maintain the security and functionality of our systems.

7.2. Home Exterior Professionals and Partners:
If you request a quote or consultation for a home exterior project through our website, we will share your relevant contact information (name, email, phone, location) and project details (type of service, description, property information) with trusted third-party contractors, remodelers, and service providers in the home exterior industry who are capable of fulfilling your specific request. This is a core part of our service offering. We strive to connect you with reputable partners, but we encourage you to review their privacy policies.

7.3. Business Transfers:
In the event that layang.wingstop.biz.id is involved in a merger, acquisition, asset sale, financing, liquidation, or bankruptcy, your personal information may be transferred as a business asset as part of such transactions. We will notify you of any such change in ownership or control of your personal information.

7.4. Legal Requirements and Law Enforcement:
We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:

  • Comply with a legal obligation (e.g., subpoena, court order).
  • Protect and defend the rights or property of layang.wingstop.biz.id.
  • Prevent or investigate possible wrongdoing in connection with our services.
  • Protect the personal safety of users of the service or the public.
  • Protect against legal liability.

7.5. With Your Consent:
We may share your information with any other third party with your explicit consent.

7.6. Aggregated or Anonymized Data:
We may share aggregated or anonymized data that does not directly identify you with third parties for research, marketing, analytics, or other purposes. For example, we might share statistics on the most popular home exterior services in a particular region.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as legally required by local, national, or international laws. The criteria used to determine our retention periods include:

  • For providing our services: We retain your information as long as you have an active relationship with us, such as an ongoing project inquiry or an active account.
  • For contractual obligations: We retain data for the period necessary to fulfill contractual obligations.
  • For legal and regulatory obligations: We retain certain data to comply with legal, tax, accounting, or audit obligations (e.g., transaction records for several years).
  • For legitimate interests: We retain data for a period consistent with our legitimate interests, such as for improving our services, preventing fraud, or managing our business operations, provided these interests are not overridden by your data protection rights.
  • For marketing purposes: If you have opted in to receive marketing communications, we will retain your contact information until you opt out or withdraw your consent.
  • For dispute resolution and enforcement: We may retain data for the period necessary to resolve disputes, enforce our agreements, and protect our legal rights.

Once the retention period expires, your personal information will be deleted or anonymized. If that is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. Information collected automatically via cookies is typically retained for shorter periods as per the cookie settings, unless required longer for specific analysis or security.

9. Your Data Protection Rights

Depending on your geographical location and applicable data protection laws, you may have various rights regarding your personal data. We are committed to upholding these rights.

9.1. General Data Protection Rights (applicable in many jurisdictions, including GDPR principles):

  • Right to Access (Right to be Informed): You have the right to request access to the personal information we hold about you and to know how it is being processed.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal information under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances (e.g., if you contest the accuracy of the data).
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where technically feasible.
  • Right to Object to Processing: You have the right to object to the processing of your personal information based on our legitimate interests or for direct marketing purposes.
  • Rights in Relation to Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless certain exceptions apply.
  • Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

9.2. How to Exercise Your Rights:
To exercise any of these rights, please contact us at [email protected]. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask for further information in relation to your request to speed up our response. We will respond to your request within a reasonable timeframe, in accordance with applicable laws.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you additional rights regarding your personal information. This section supplements the information provided above and applies solely to California residents.

10.1. Categories of Personal Information Collected:
In the preceding 12 months, we may have collected the following categories of personal information as described in the CCPA/CPRA:

  • Identifiers: Name, email address, postal address, phone number, IP address, unique personal identifier.
  • Customer Records Information: Name, address, phone number, and project details (if applicable).
  • Commercial Information: Records of products or services considered or purchased.
  • Internet or Other Similar Network Activity: Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
  • Geolocation Data: General location derived from IP address.
  • Inferences: Derived from other personal information to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes (e.g., interest in specific home exterior trends).

10.2. Purposes for Collection & Use:
We collect and use these categories of personal information for the business and commercial purposes described in Section 4 (“How We Use Your Information”) of this Privacy Policy.

10.3. Categories of Sources:
We collect these categories of personal information from the sources described in Section 3 (“Information We Collect”) of this Privacy Policy.

10.4. Disclosure of Personal Information for a Business Purpose:
In the preceding 12 months, we may have disclosed the categories of personal information listed in Section 10.1 to the following categories of third parties for a business purpose: service providers, home exterior professionals/partners, and for legal/security reasons as described in Section 7 (“How We Share Your Information”).

  • Identifiers
  • Customer Records Information
  • Internet or Other Similar Network Activity
  • Geolocation Data
  • Professional or Employment-Related Information (if applicable, e.g., for lead generation services specific to contractors)
  • Inferences

10.5. No “Sale” or “Sharing” of Personal Information:
layang.wingstop.biz.id does not “sell” your personal information, as that term is traditionally understood (i.e., exchanging data for monetary value). Further, we do not “share” your personal information for cross-context behavioral advertising without your consent, as defined by the CPRA. When we share your data with home exterior partners to fulfill a quote request, this is done for the purpose of providing the service you explicitly requested, not for cross-context behavioral advertising.

10.6. Your California Consumer Rights:
As a California resident, you have the following rights under the CCPA/CPRA:

  • Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and/or sell. You have the right to know the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom We disclose personal information, and the specific pieces of personal information We have collected about you.
  • Right to Delete: You have the right to request the deletion of personal information that we collected from you, subject to certain exceptions.
  • Right to Opt-Out of Sale/Sharing: As stated, we do not sell or share personal information for cross-context behavioral advertising. Therefore, a “Do Not Sell/Share My Personal Information” link is not strictly required. However, if our practices change, we will update this policy and provide such a link.
  • Right to Correct Inaccurate Personal Information: You have the right to request that we correct inaccurate personal information that we maintain about you.
  • Right to Limit Use/Disclosure of Sensitive Personal Information: We do not typically collect “sensitive personal information” as defined by CPRA (e.g., health information, ethnicity, specific geolocation) for purposes other than performing services or legal compliance. If we were to, you would have the right to limit its use and disclosure.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

10.7. How to Exercise Your California Rights:
To exercise your rights outlined above, please submit a verifiable consumer request to us by contacting us at [email protected]. We will typically require sufficient information to verify your identity, which may include your name, email, phone number, and address. You may also designate an authorized agent to make a request on your behalf. We will respond to your request within 45 days.

11. Nevada Privacy Rights

If you are a Nevada resident, you have the right to opt-out of the sale of certain personal information that we have collected about you. layang.wingstop.biz.id currently does not sell your personal information as defined by Nevada law. However, if we were to change this practice in the future, we would provide you with a method to opt out. To submit an opt-out request, please contact us at [email protected]. Please include “Nevada Opt-Out Request” in the subject line.

12. Children’s Privacy

Our website is not intended for use by individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately at [email protected]. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

13. Security of Your Information

We take the security of your personal information seriously and implement reasonable technical and organizational measures designed to protect your data from unauthorized access, use, alteration, or destruction. These measures include:

  • Encryption: Using SSL/TLS encryption for data in transit (e.g., when you submit forms or browse our secure pages).
  • Access Controls: Restricting access to personal data to authorized personnel who have a legitimate business need to access it.
  • Secure Infrastructure: Storing data on secure servers hosted by reputable providers with robust security protocols.
  • Firewalls: Implementing network security measures to protect against external threats.
  • Regular Security Audits: Performing periodic reviews and updates of our security practices.
  • Data Minimization: Collecting only the necessary data to achieve the stated purposes.
  • Employee Training: Educating our staff on data protection best practices and the importance of privacy.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You also have a role to play in protecting your data by choosing strong passwords and not sharing them with others.

14. International Data Transfers

Our website is hosted and operated from Indonesia. If you are accessing our website from outside of Indonesia, please be aware that your information, including personal data, may be transferred to, stored, and processed in:

  • Indonesia: Where our primary servers and operations are located.
  • Other countries: Where our service providers or partners are located (e.g., cloud hosting providers, analytics services, CRM systems). These countries may have data protection laws that are different from those in your jurisdiction.

By providing your personal information, you consent to this transfer, storage, and processing. When transferring personal data from the EEA, the UK, or other regions with robust data protection laws, we ensure appropriate safeguards are in place, such as relying on adequacy decisions, Standard Contractual Clauses (SCCs) approved by the European Commission, or other legally recognized transfer mechanisms to protect your data.

15. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link (e.g., a link to a roofing manufacturer, a window supplier, or a landscaping service), you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. This Privacy Policy applies only to information collected by layang.wingstop.biz.id.

16. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy.

If we make significant changes, we may also notify you through other means, such as email (if we have your contact information) or a prominent notice on our website homepage before the changes become effective. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

17. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please do not hesitate to contact us:

Email: [email protected]

We are committed to resolving any inquiries or complaints regarding your privacy and our handling of your personal information.

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